Our Internet went down a couple of weeks ago, and after an hour on the phone and a visit from the phone company, we discovered our router was bad. We bought a new one, and I finally got around to installing today. Two hours and a long phone conversation with a nice young man from India later, I discovered we bought the wrong kind of router. I didn't even know you could buy a router that wasn't wireless, but apparently, you can, because we did it. What a waste of time and money.
The good news is I got the modem to work again (after undoing everything I'd spent two hours doing), so we still have Internet, just no wireless connection for the cute little laptop. Oh well.